FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship from?
We work with trusted global suppliers and fulfillment partners. Most of our orders are shipped directly from our international warehouses to ensure efficiency and affordability.

2. How long does shipping take?
Shipping to the U.S. typically takes 6–14 business days. Please allow additional time during holidays or unforeseen circumstances.

3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it to follow your package’s journey.

4. Do you ship internationally?
Currently, we only ship within the United States. International shipping will be available soon — stay tuned!

5. Can I cancel or change my order?
Orders can be modified or canceled within 12 hours of purchase. After that, the order is processed and shipped.

6. What is your return policy?
We offer a 14-day return window for unused and unopened products. To request a return, please contact our support team with your order number.

7. My product arrived damaged — what should I do?
We’re sorry to hear that! Please email us at info@docunelle.com with a photo of the damaged item and we’ll help you with a replacement or refund.

8. Are your products safe to use?
Yes, we partner with suppliers who meet industry standards and quality checks. Each product goes through a final inspection before shipment.

9. Do you offer discounts for bulk orders?
Yes, we offer bundle deals and promotional discounts. Be sure to subscribe to our newsletter to stay updated!

10. Still have questions?
Feel free to contact us anytime at info@docunelle.com — we’re happy to help!